Contact Jade Heaven

Orders  Jade Heaven does not collect credit card information.  Place your order online to automatically process your credit card on a secure server, and you will have a record and receipt of your transaction.

Returns and exchanges: Read Jade Heaven Policies.
email jadeheaven88 @ yahoo.com with your name, order number, date of purchase and item number. We will respond quickly to resolve your problem.  The email will include instructions so you have a record of our correspondence. 

Questions: email jadeheaven88 @ yahoo.com     We respond to emails quickly.     
*To ensure we receive your message so we can address your question or concern, email jadeheaven88@yahoo.com    Jade Heaven is online only, no real "store" and there is rarely anyone available to answer phone calls.  We also want to keep a record of what you request for future referral so please email.   

 Make an Offer
When you shop in jade markets in China, there are usually no prices on jade items.   Jade is not like diamonds, gold, where the price is based on carat and karat weight and size.  You ask the price, when you hear the response you can make an offer.  If your offer is not accepted, you "bargain" until you both agree on a price. 

Jade Heaven  shoppers are welcome to make an offer on jade items they want to purchase.  Here's how to do it.  First,  set up an account on Jade Heaven  with name and address so we know where you are located for shipping purposes. Add the item you would like to make an offer on to your cart. Continue to the next step, but don't "complete the purchase".  Then send an email to us at  jadeheaven88@yahoo.com with the item number and description of the item, and the price you offer for purchase.  We will respond to you as soon as we can with either acceptance of your offer, or another price. If your offer is accepted,  we will send you a discount code  to use on item in your cart.

Keep in mind that the price listed on the jade item includes the amount we paid for it, shipping if we had to ship it back to USA while we were shopping in China, the price we pay to accept your payment on the web site, the cost of taking the photos, editing them and writing the description.  And please do not make an offer on a sale, already discounted item.

Make an Offer sales are final.

Questions?  Send us an email.