Jade Heaven guarantees that the jadeite sold on the web site is genuine jadeite. It has been tested by refraction prior to listing. If you have your jade tested by a GIA (Gemology Institute of America) gemologist and it is not as described, we will refund your payment when you return your purchase along with the signed certificate of testing that includes photo of the piece tested and all results of gemology testing from GIA. We accept only GIA gemologist results. When we receive a certificate we will contact GIA to verify the certificate number and tester. We keep a record of orders that include the photo for three months, so any claim about authenticity must be completed within 90 days.
The Chinese jade eggs and ben wa balls are made from natural Chinese jade. Our jade carver purchases the jade rough from the jade mine and makes the jade eggs from only high quality Chinese jade. This is China's "National Jade" that has been used for centuries in China.