We know you like to receive your order as soon as possible, so we ship fast, usually by the next business day.
TODAY for limited time, free shipping to USA addresses orders $49+. Free shipping will show when you check out, and you can choose options if you want expedited shipping.
We are located in Florida, USA and ship worldwide. Shipping will show when you check out. Shipping inside USA starts at $7.95 for first class mail, and higher priced items start at shipping $10 for USPS priority mail. There are also options to upgrade to faster mail service. Orders higher than $250 are shipped with signature confirmation to make sure you safely receive your order.
We want you to be happy with jade purchase from Jade Heaven. If there is a problem with your order when you receive us, please contact us within three days of receiving your order and we will do our best to work with the problem.
Returns and Exchanges
If you need to return an item, please send an email with your full name and order number, and date of purchase. Contact jadeheaven88 @ yahoo.com. We will send you instructions and return authorization number if required. You must have a return authorization number or your parcel will be returned to sender.
Damage and Refunds Policy
Returns for refunds or exchanges must be received within 15 days, due to the nature of jadeite stone and possibilities of damage, cracking, scratching.
If your item is damaged when you receive it, or there was USPS problem with the delivery, we will contact you to begin claim for insurance. You will be responsible for filing the claim with your post office. When you provide Jade Heaven with proof of your claim filing, we will begin our refund to you. Your refund will be store credit, good for 30 days, not refund to your credit card..
Most of our items are one of a kind. There are costs involved with taking the photos, listing on the web site, listing in the shopping cart, linking all together, accepting credit card payment and if necessary, refunding credit card payment. There may be a restocking fee for each returned item that are one of a kind. Restocking fee is 10%, and 15% for jade bangle bracelets, 10% pendants, other items. The fees cover the cost of restocking the item and the credit card processing fees that were included with your order.
If you need to exchange an item we will work with you to be most cost effective with the exchange and any additional payment required.
Shipping charges are not refunded. If you were eligible for free shipping, $10 will be deducted from your refund for standard shipping. If your item was shipped with signature confirmation and insurance, the actual shipping cost will be deducted from your refund.
Shipping USPS Signature Required: If your order value is significant enough to require insurance it is shipped with USPS Signature Required. If you are not available to sign when it is delivered by your postal carrier, you can request a new delivery time from your post office, or you can pick it up personally at your local post office. If you do not claim your parcel, it will be "returned to sender" after a few days. If you did not claim it and it is returned to Jade Heaven, your refund will include a 20% restocking fee.
Personal items like jade rollers, jade ben wa balls and jade eggs are final sales, for obvious reasons. You would not want to purchase one of these items if you thought it might have been used and returned!
When you place your order, you agree to these policies.
Contact: jadeheaven88 @ jadeheaven.com
Guarantee of Authenticity:
If you do not think your jade authentic and as described, refer to our Guarantee of Authenticity Policy